Shipping policy

Shipping & Delivery

Processing Time
Orders are typically processed within 1–2 working days.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Locations
We currently deliver to United Kingdom addresses only.

Delivery Times
Royal Mail Tracked 48 aims to deliver within 2–3 working days after dispatch.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control.

Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Costs

• £4.95 Royal Mail Tracked 48
• Free delivery on orders over £90

Lost or Damaged Orders
If your order has not arrived within 10 working days of dispatch, or arrived damaged, please contact us at info@hinoki-house.com and we will help resolve the issue.